Refund policy

Skai Suites x Return Policy


Eligibility Window

  • Most items: 14 days from delivery for store credit or replacement.

  • Custom or print-on-demand items: Final sale unless damaged or defective.

  • Pre-order or made-to-order items: Final sale.

How to Start a Return

  1. Email support@skaisuitescollective.com with:

    • Order number

    • Item name

    • Photos (if damaged/wrong item)

  2. Our team will confirm eligibility and send the correct return label or instructions.

Refund Types

  • Store Credit or Exchange: default option 

  • Refund to Original Payment Method: available for damaged, misprinted, or incorrect items only.

Non-Returnable Items

  • Gift cards, digital downloads, or promotional items

  • Intimates, swimwear, bodysuits, socks, (for hygiene reasons)

  • Clearance or final sale items

  • POD or custom/personalized items

Shipping Costs

  • Original shipping is non-refundable.

  • Return shipping cost is deducted from refund unless the item is defective.

Processing Time

Once your return is received and inspected, we’ll process your refund within 5–7 business days.

Need Help?

Email us at support@skaisuitescollective.com with “Return Request” in the subject line. We’ll guide you based on the vendor or warehouse your item shipped from.